Return Policy

You can request a return if you found your device damaged, incorrect, incomplete, or missing at the time of delivery. Return requests can be made within “14 Days” after which you won’t be able to make one.

There are a few things that need to be aware of before requesting a return.

• Return request is subject to company policy.
• Reshipping of the device will be charged to the customer.
• A return based on “Change of mind” will not be accepted. 
• There should be prior approval before returning an item. ZMobiles is not liable for any returns sent without any prior communication. 

For more information regarding the return policy, here are some additional things to keep in mind.

Valid Causes for Return Acceptance

If you notice any of the below-mentioned issues with the mobile phone that you receive, you can request a return.

• If the delivered device is “Physically damaged, broken/defective, or water damaged.”
• If you’re given the wrong “device, size, color.”
• If the delivered device is different from the given description or advertisement.

It is to be noted that any return claims for any product must be reported within the 14-day check guarantee. However, for brand-new devices, issues like a removed seal or damaged device which are visible upon first receiving the product have to be reported within 24 hours after receiving the device.

Return Conditions:

There are a few parameters upon which a device return will be accepted. These parameters are as follows:

• Make sure that you create a flier opening video as proof that the device was not damaged after receiving it.
• The device should be unused, unharmed, and without any flaws that weren’t there at the time of receiving the device.
• All accessories, tags, user manuals, and invoices that came with the device should also be along with it.
• The device is returned in the original and undamaged packaging.
• There shouldn’t be any tape or stickers on the original packaging.

NOTE: Remember to mention the order number and return tracking ID on the return package to make it a fast and convenient procedure.

Processing Your Return:

You have to reach out to the customer support team by emailing the details to info@zmobile.com.pk. These details should include the following things:

• Explain all the issues being faced.
• Make a video of the issue and upload it to your drive/cloud. You can then share the link with our support team.
• Make and share the video of the unboxing of the packaging flier and box.